Privacy Policy

August 2024

At Darling, ("we", "us", or "our"), we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your personal data when you interact with our website and use our service.

By using our services in any manner, you acknowledge that you understand and accept the practices and policies outlined in this Privacy Policy.

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Information We Collect

When you create an account in our platform, or use our website and services, we may collect the following personal information:

1. Personal identification information: Such as your name, email address, and profile picture (optional).
2. Usage data: Your chat history with the queried results from Darling Services and Google Analytics. You have an option to delete these. 
3. Technical data: Via Google Analytics, we collect data like your IP address, browser type, the pages of our website visited by you, etc.

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How We Use Your Information

We use your personal information for the following purposes:

1. To manage our services: We use your information to communicate with you and provide updates on our product.
2. To Improve our Service: User behavior, as indicated by technical data, helps us identify areas for improvement and enhances the overall user experience.
3. To ensure security: We use your personal information to detect and prevent fraudulent activity and protect our service’s security

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Data Sharing and Third-Party Services

All data that you share with Darling for use in our Services, including but not limited to market data, refinative data, pricing data, and internal company data, shall not be shared with other Darling users external to your organization or any third parties. Any data provided for use in our Services remains strictly confidential and to be used in the Darling Services only. See our Services policy in the Master Agreement for more information regarding our Services and data usage. 

If you as a user opt for our Slack or Teams integration, certain information may be shared with these applications. Such information will be strictly limited to enable us to provide the connected service. We do not sell your personal information to third parties.

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Third-Party Disclosure

This Privacy Policy does not cover, and we are not liable for, the privacy practices, information handling, or other activities of any third parties. This includes any external websites or services that may be linked from our website or any of our products, services, or solutions. 

Additionally, we do not have control over or responsibility for the data collection, usage, disclosure, or security policies and practices of other entities, such as Apple, Google, Microsoft, or any other providers of social media platforms, operating systems, wireless services, or devices. This also applies to any personal information you may share with these organizations through or in relation to our social media pages.

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Cookies and Tracking Technologies

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the usage of our services and report on activities and trends. You can learn about Google’s practices and opt-out by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

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Security

We take measures to protect the security of your personal information from unauthorized access or against loss, misuse or alteration by third parties. While we strive to safeguard your personal information, we cannot guarantee absolute security.

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Access and Control

You have the right to access, edit or delete your personal information from our platform. If you need help, feel free to contact us at support@darlinganalytics.ai.

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Changes in Our Privacy Policy

We may update this policy from time to time. When we do, we will notify you by posting the updated policy on our website along with a notice and changing the 'last updated' date at the top of this page. By continuing to use our service after the changes become effective, you agree to the revised policy.

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Contact Us

If you have any concerns or queries regarding our privacy policy, please feel free to reach out to us at support@darlinganalytics.ai.

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